Frequently Asked Questions
Everything you need to know about shopping with Switch Malaysia.
Are all products sold on Switch Malaysia authentic?
Yes, we are an authorized reseller. All products are 100% genuine, original, and come with a standard manufacturer's warranty.
What are the available payment methods?
We accept major credit/debit cards (Visa, Mastercard), FPX online banking, and popular e-wallets including GrabPay, Touch 'n Go eWallet, and Boost. We also offer 0% installment plans for selected banks.
How long does shipping take within Malaysia?
Orders within Peninsular Malaysia typically arrive within 3-5 business days. For Sabah and Sarawak, please allow 5-7 business days for delivery.
Can I pick up my order at a physical Switch store?
Yes, we offer a 'Buy Online, Pickup In-Store' (BOPIS) option. You can select your preferred retail outlet during the checkout process.
What is the return policy for defective items?
If you receive a defective or damaged product, you can initiate a return within 7 days of receipt. The item must be in its original packaging with all accessories and proof of purchase included.
Do you provide trade-in services for old devices?
Yes, we have a trade-in program where you can bring your old device to any of our physical outlets for valuation and receive credit towards your next purchase.